Once in awhile you receive service that is surprising — in a good way. As I’ve shared previously, I’m using a direct-to-garment printer for the Dufur shirts, which produces a great quality print that has a very soft feel on the fabric. After tons of research into various printer makes, models and manufacturers I chose to purchase an Anajet printer. One of the key reasons was that the support & service reports I read were generally encouraging. Of course you hope you don’t actually have to test this, but it’s good to know it’s there.

A few weeks ago I actually did have to test the service of Anajet. As I was in the middle of a run of shirts for a customer, one of the critical components in the ink delivery lines in the printer broke. Panic! I had 30-40 shirts yet to print and a broken printer, and it was about 11pm. Two big concerns came to mind: first, I had to get these shirts printed and delivered to the customer on time. Second, I can’t afford to pay a ton of money to have this printer repaired! So, I sent an urgent email to Anajet technical support and started looking into other local printers who could help finish this job for me.

In the morning I had an email from Anajet that was as welcome as it was unexpected. Not only were they able to help me with a temporary solution to get the shirts printed, they had already prepared a shipment for a replacement printer that was to be delivered to me at no cost. Within a few days the shirts were delivered to a satisfied customer, I had the replacement printer set up and working, and the broken unit was on it’s way back to Anajet for repairs. I think I should send a few Nice shirts to the folks in Anajet tech support!